Last Updated: 01/12/25
At ZKV, we aim to deliver your home furnishings and décor efficiently and safely. This Shipping Policy outlines our delivery process for orders placed through our website.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are processed only on business days (Monday–Friday, excluding UK public holidays).
- You will receive an email confirmation once your order has been shipped.
2. Delivery Time
- Orders are usually delivered within 3–7 business days from the date of dispatch.
- Delivery times may vary depending on your location and other factors beyond our control.
- Please ensure your shipping address is complete and accurate. ZKV is not responsible for delays caused by incorrect or incomplete addresses.
3. Tracking Your Order
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
- You can track your order through the carrier’s website or by contacting our customer service team.
4. Damaged or Lost Items
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
- We will work with the carrier to arrange a replacement or refund.
- In the event of lost shipments, we will investigate with the carrier and provide a replacement or refund as appropriate.
5. Contact Us
For any questions regarding shipping, delivery times, or tracking, please contact:
📧 info@zkvstore.com
📍 9 Allan Street, Peterlee, England, SR8 3QH